We assist with the full range of municipal account matters. If your query is not listed here, ask us anyway. Chances are we can still help, and more.
We investigate incorrect charges and expedite the adjustments and journals needed to put your account right.
If your account is in credit, we prepare and follow up the refund application so money owed to you comes back.
Bought or sold a property? We handle the paperwork to open, close or transfer a municipal account cleanly.
Applying for a new water or electricity connection can stall for months. We move it along.
Qualifying pensioners can receive a rebate on municipal property rates. We check eligibility and lodge the application.
Qualifying low income households can access free basic services and relief. We help you apply and stay registered.
For individuals and businesses, we assist with municipal debt relief and incentive scheme applications when available.
Municipal accounts throw up all sorts of problems. If you are stuck on something to do with your account, send it our way and we will tell you honestly whether we can help.
Tell us what is going wrong. We will assess your matter at no obligation and show you the way forward.