Questions, answered honestly

No. Easy Municipal Solutions is an independent private consultancy. We are not a government body and are not affiliated with, endorsed by or acting for the City of Tshwane or any other municipality. We act only on your written instruction and authority to assist with your account and applications.

We are based in Pretoria and focus on the City of Tshwane, and we assist clients across Gauteng and elsewhere in South Africa where the same processes apply. If you are unsure whether we can help with your municipality, send us your query and we will let you know.

No, and you should be cautious of anyone who does. Final decisions on adjustments, refunds, rebates and applications rest with the municipality. What we guarantee is diligent preparation, correct submissions and consistent follow up so your matter is handled properly and does not sit forgotten.

Usually your latest municipal statement, your account number, proof of identity and a signed letter of authority allowing us to act on your behalf. For rebates or indigent applications we will guide you on the specific supporting documents required.

Fees depend on the type of matter and the work involved. We explain any fees clearly and in writing before you commit, so there are no surprises. Reach out for a no obligation assessment of your matter.

Yes. We handle your personal information in line with the Protection of Personal Information Act (POPIA). We collect only what is needed to assist you, use it for that purpose, and do not sell it. See our Privacy page for full detail.

It varies with the municipality and the type of request. Simple queries can move quickly, while adjustments, refunds and rebate applications can take longer because they depend on municipal processing. We keep you updated at each stage.