A simple, transparent process
No jargon and no runaround. Here is exactly what happens from your first message to a resolved matter.
Reach out
Send us your query with your latest statement or account details. Tell us what is going wrong or what you need.
Free assessment
We review your matter, explain your options and what is realistically achievable, and confirm any fees in writing.
You authorise us
You sign a simple letter of authority so we can act on your behalf with the municipality.
We submit and follow up
We prepare and lodge the correct applications or queries, then chase progress until the matter is resolved.
Getting started is quick
To act on your behalf we usually need a few basic things. We will guide you through anything specific to your matter.
- Your most recent municipal statement
- Your municipal account number
- A copy of your identity document
- A signed letter of authority (we provide the template)
- For rebates or indigent applications, the relevant supporting documents (we tell you exactly which)
Clear expectations, always
We believe in honesty over hype. Two things we will always be straight with you about.
Timeframes
Municipal processing times vary and are not in our control. We move your matter as fast as possible and keep you updated, but we will not promise a date we cannot keep.
Outcomes
Final decisions rest with the municipality. We guarantee correct, diligent work and persistent follow up, not a specific result. Be wary of anyone who promises otherwise.
Let us sort out your municipal account
Tell us what is going wrong. We will assess your matter at no obligation and show you the way forward.