Problem on your account
Charges that do not add up, or a balance that keeps climbing for no clear reason.
Independent municipal specialists, Pretoria
Municipal problems, made simple
You should not lose days in a queue to fix a wrong bill or claim what you are owed. We expedite the adjustments, journals and applications your City of Tshwane account needs, and we follow up until it is done.
No obligation assessment
Fees in writing upfront
POPIA compliant
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Municipal services handled
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Work done on your authority
POPIA
Compliant handling of your data
Mon to Fri
Support 08:00 to 17:00
Sound familiar?
You have a problem on your account
Whatever the situation, if it involves your municipal account, chances are we can help. Here are a few of the things people come to us for.
Claiming a credit refund
Your account is in credit and you would like that money refunded to you.
Opening an account
You bought a new property and need a municipal account opened in your name.
Closing an account
You sold or vacated a property and need the account closed properly.
New meter application
You need to apply for a new water or electricity meter.
Account enquiries
General queries, statements and follow ups you would rather not chase yourself.
What we do
Municipal solutions for easier interactions
From correcting incorrect billing to lodging rebate and relief applications, we take the frustration out of dealing with your municipality, and more.
Billing corrections and adjustments
We investigate incorrect charges and expedite the adjustments and journals needed to put your account right.
- Incorrect billing disputes and queries
- Adjustments and journals to correct your balance
- Estimated reading and tariff corrections
- Full statement reconciliation
Credit refunds
If your account is in credit, we prepare and follow up the refund application so money owed to you comes back.
- Identify and confirm credit balances
- Prepare and submit the refund request
- Track progress and follow up on your behalf
Opening and closing accounts
Bought or sold a property? We handle the paperwork to open, close or transfer a municipal account cleanly.
- Open a new account for a new property
- Close an account after a sale or move
- Transfer and change of ownership queries
New meter applications
Applying for a new water or electricity connection can stall for months. We move it along.
- New water and electricity meter applications
- Prepaid and conventional meter queries
- Document preparation and submission
Pensioner rates rebates
Qualifying pensioners can receive a rebate on municipal property rates. We check eligibility and lodge the application.
- Eligibility check against the rebate criteria
- Supporting document preparation
- Application submission and follow up
Indigent support applications
Qualifying low income households can access free basic services and relief. We help you apply and stay registered.
- Indigent register applications
- Annual renewals and re registration
- Guidance on qualifying documents
Why choose us
The easier way to deal with the municipality
We are the buffer between you and the frustration. You hand us the problem, we do the legwork, and you stay informed without the stress.
We save you the queue
No more days lost standing in line or waiting on hold. We deal with the back and forth so you do not have to.
We know the paperwork
Applications fail on small technicalities. We prepare submissions correctly the first time to avoid delays.
We act on your authority
With a signed mandate we liaise directly on your behalf, and we keep you informed at every step.
Transparent and POPIA compliant
Clear fees explained up front, and your personal information handled responsibly and lawfully.
What clients say
Trusted by households across Tshwane
★★★★★
“My account was billed on estimates for over a year and the balance made no sense. They took it over, got the adjustments passed and kept me updated the whole way. Such a relief.”
★★★★★
“I sold my townhouse and could not get the account closed. One WhatsApp and they handled the paperwork and follow ups. Professional and straight with me about timelines.”
★★★★★
“I did not know I qualified for a pensioner rebate. They checked, helped me gather the documents and submitted everything. I wish I had known about them years ago.”
Rebates and relief
Are you leaving money on the table?
Many pensioners qualify for a rebate on their municipal property rates but never claim it. Qualifying low income households can access indigent support and free basic services. Individuals and businesses may qualify for debt relief or incentive schemes when a municipality runs them.
Pensioner rates rebate
Rebate on property rates for qualifying pensioners.
Indigent support
Relief and free basic services for qualifying households.
Incentive applications
Debt relief and incentives for individuals and businesses.
How it works
Four simple steps
Getting help is straightforward. Here is what working with us looks like.
1
Reach out
Send us your query with your latest statement or account details. Tell us what is going wrong or what you need.
2
Free assessment
We review your matter, explain your options and what is realistically achievable, and confirm any fees in writing.
3
You authorise us
You sign a simple letter of authority so we can act on your behalf with the municipality.
4
We submit and follow up
We prepare and lodge the correct applications or queries, then chase progress until the matter is resolved.
Ready when you are
Let us sort out your municipal account
Tell us what is going wrong. We will assess your matter at no obligation and show you the way forward.
Municipal account specialists serving Pretoria and greater Tshwane
Easy Municipal Solutions helps residents and businesses across Pretoria, Centurion, Soshanguve, Mamelodi, Atteridgeville and the wider City of Tshwane with municipal account problems: correcting incorrect billing, expediting adjustments and journals, claiming credit refunds from the municipality, opening and closing municipal accounts when buying or selling property, new water and electricity meter applications, pensioner rates rebate applications, indigent support applications and incentive or debt relief applications. If you are searching for help with a City of Tshwane billing dispute or municipal account query in Pretoria, send us your statement for a no obligation assessment.